Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Mailing address
• City, state, and ZIP code
• Date of birth, if provided
• Medicare-related interest or service request
• Preferred contact method
• Information submitted through Facebook Lead Ads or Meta Lead Forms
• Form submission details, campaign details, ad details, source information, and submission time
• IP address, browser type, device type, and basic website usage information

We may also receive lead information from advertising platforms, marketing forms, call campaigns, referral sources, or technology providers that help us operate our marketing and customer communication process.

2. How We Use Your Information

We use your information to:

• Respond to your request for information
• Contact you about Medicare-related services or insurance options
• Connect you with licensed representatives when appropriate
• Process and organize leads in our internal CRM
• Improve our website, forms, advertising, and customer experience
• Track lead source and campaign performance
• Maintain records for business and compliance purposes
• Help prevent fraud, misuse, unauthorized access, and duplicate submissions

We do not use your information for unrelated third-party services.

3. Facebook Lead Ads and Meta Platform Data

If you submit your information through a Facebook Lead Ad or Meta Lead Form, we may receive information that you voluntarily provide in that form, such as your name, phone number, email address, ZIP code, and other submitted fields.

We use Meta platform data only to retrieve leads submitted through our own Facebook Lead Ads forms and send those leads securely to our internal CRM for follow-up by our team. We do not sell Meta platform data or use it for unrelated third-party purposes.

Our use of Meta platform data is limited to the purpose described in this Privacy Policy and follows Meta’s applicable platform rules and data use requirements.

4. How We Share Information

We may share your information only when necessary for business, operational, compliance, or service purposes.

This may include sharing information with:

• Our internal team members
• Authorized representatives
• Licensed insurance agents or support staff where appropriate
• CRM providers
• Lead management systems
• Call platforms
• Email and SMS tools
• Cloud hosting providers
• Analytics tools
• Advertising platforms
• Compliance teams, legal representatives, or regulatory parties when required by law

We do not sell your personal information.

5. CRM and Technology Providers

We may use third-party service providers to help us process, store, and manage lead information. These providers may include CRM systems, cloud hosting platforms, email tools, SMS tools, call systems, analytics tools, and advertising platforms.

These providers are used only to support our business operations and are not permitted to use your information for their own independent marketing purposes.

6. Communication Consent

When you submit a form, call us, or otherwise provide your contact information, you authorize Healthcare Solutions Group and its representatives to contact you using the phone number, email address, or other contact details you provided.

Contact may be made by phone, email, SMS or text message, or other communication methods, depending on your request and applicable law. Message and data rates may apply.

You may opt out of SMS communications by replying “STOP” where available, or by contacting us at help@healthcaresolutions.net.

7. Medicare Disclaimer

Healthcare Solutions Group is not connected with or endorsed by the U.S. government or the federal Medicare program.

Plan availability, benefits, premiums, costs, and eligibility may vary by location, carrier, plan, and personal situation. Submitting your information does not guarantee enrollment, approval, eligibility, or availability of any specific plan or benefit.

8. Cookies and Tracking Technologies

Our website and advertising campaigns may use cookies, pixels, tags, analytics tools, and similar technologies to understand website activity, improve user experience, measure advertising performance, and support marketing campaigns.

You may control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

9. How We Protect Information

We use reasonable administrative, technical, and organizational safeguards to help protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, online transmission, CRM, or storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including business operations, customer follow-up, compliance, legal, security, reporting, and recordkeeping purposes.

When information is no longer needed, we may delete, anonymize, or securely retain it as required or permitted by law.

11. Your Privacy Choices

Depending on your location and applicable law, you may have the right to request access to the personal information we have about you, correction of inaccurate information, deletion of your personal information, opt out of certain communications, or request information about how your data is used or shared.

To make a privacy request, contact us at:

12. Data Deletion Requests

You may request deletion of personal information collected through our website, Facebook Lead Ads, Meta Lead Forms, or other lead forms by emailing us at:

13. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

14. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those websites. Please review their privacy policies before submitting information.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

16. Contact Us